RelativityOne Certified Professional Practice Exam

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If you receive a permission error when attempting to access and restore a case with ARM, what is likely causing this issue?

  1. ARM.

  2. Performance Dashboard.

  3. Permission console.

  4. Customer Lockbox.

The correct answer is: Customer Lockbox.

When you encounter a permission error while trying to access and restore a case with ARM (Advanced Review Management), it typically indicates that there is an issue related to access controls and privileges associated with your user account. The most relevant factor in this context is Customer Lockbox, which is a security feature implemented to enhance data access management. Customer Lockbox adds an additional layer of security by requiring explicit approval for certain actions conducted by service providers, including access to customer data. If the necessary permissions have not been granted, or if approval has not been obtained through Customer Lockbox for accessing specific data or performing restorations, users will face permission errors. In contrast, the other options, while related to permissions and functionality within the RelativityOne ecosystem, are not primarily responsible for the permission denial in question. ARM itself is a tool for managing reviews but does not directly govern permissions, and the Permission console is a location where permissions can be configured rather than the source of a permission issue. The Performance Dashboard mainly focuses on monitoring usage and performance statistics without affecting user access rights. Therefore, the likely cause of the permission error in this scenario is indeed associated with Customer Lockbox.