RelativityOne Certified Professional Practice Exam

What does the Customer Lockbox do?

1. Secures customer data by encrypting it.

2. Backs up customer data to another data center.

3. Prevents Relativity employees from seeing customer data without customer permission.

4. Provides a secure way for customers to pay Relativity for services.

The correct answer is: Prevents Relativity employees from seeing customer data without customer permission.

The Customer Lockbox is a feature designed specifically to enhance data privacy and security by ensuring that customer data is completely shielded from access by Relativity employees unless explicit permission is granted by the customer. This mechanism is particularly important for organizations that handle sensitive or proprietary information, as it provides an added layer of control to the customer. When a customer locks their data, even the Relativity team is unable to access it without going through the proper channels of approval. This means that customer trust is solidified, as they have full authority over who can view their information, aligning with best practices in data security and compliance. The ability to manage such access protects against unauthorized viewing and ensures that the customer's operational protocols regarding data access are strictly honored. The other choices reflect functionalities that do not pertain to the specific purpose of the Customer Lockbox. While encryption and backup strategies are integral to data security, they operate independently of the access controls established by the Customer Lockbox. Similarly, payment processing is a separate function that does not relate to this feature's goal of securing customer data access.