RelativityOne Certified Professional Practice Exam

What is the service level agreement (SLA) for retrieving a workspace from cold storage?

1. Instantaneous

2. 12 hours

3. 5 days

4. 1 month

The correct answer is: 5 days

The service level agreement (SLA) for retrieving a workspace from cold storage is indeed 5 days. This timeframe is established to manage expectations regarding the retrieval process, which involves accessing data that has been archived or moved to a lower-access tier for cost efficiency. Cold storage solutions, by their nature, are designed for infrequent access, and retrieving data from such environments generally takes longer than accessing data from primary storage. Selecting this timeframe allows users to plan their workflows accordingly, knowing that while the data is secure and cost-effective to store in cold storage, it does involve some latency for retrieval. Understanding this element of the SLA helps organizations make informed decisions regarding data management strategies, particularly when prioritizing which datasets are stored and their retrieval requirements. In contrast, options claiming immediate retrieval or significantly shorter timescales do not align with the operational processes typically governing cold storage services. These alternatives do not reflect the realistic expectations needed for effective data management within cloud-based environments.